A Plan Cut to Your Organization's Shape
Standard managed IT plans assume your organization looks like everyone else's. It probably does not. We map your environment first, then build the coverage around it, on the same flat per-user model and security baseline as every client.
Built for your environment, not someone else's
A custom engagement means the scope and the price reflect what your organization actually looks like.
Scoped to what your organization actually needs
We build the engagement around your real environment, not a template written for a generic organization that looks nothing like yours.
No paying for coverage you do not use
Standard plans bundle services whether you need them or not. If you have no on-premises servers, server patching should not be quietly folded into your per-user fee. A custom package leaves that line out.
Built around your environment, not a checklist
What you need depends on your industry, your tools, your internal IT team and your risk tolerance. We design the package around all of that instead of ticking generic boxes.
A fit that adjusts as you grow
The package that fits 150 people in one office is not the one that fits 600 people across several locations. We revisit the fit as you change instead of leaving you on a plan sized for who you used to be.
Some things never get customized away
Every package includes our security baseline, monthly reporting and a response within 30 minutes on critical issues during business hours. Everything else is defined in writing up front.
Quarterly reviews built into the agreement
We schedule a review of your package every quarter. If something is not working, we fix it. If your situation has changed, we update the scope to match it.
Matt Gomes
IT Support Specialist, Ceifa
Shaped by someone who sees the day-to-day, not just the org chart
A tailored plan is only as good as the picture it is built from. Before we write a proposal, someone on our team spends time understanding how your organization actually operates day to day: how requests come in, which systems get used constantly, and where past support has fallen short.
Matt Gomes is often part of those conversations. As an IT Support Specialist, he spends his working hours on the support queue, which gives him a direct view of the kind of requests a specific team actually generates, which tools cause the most friction, and where a generic response time would either overpromise or leave a gap. That perspective feeds into the coverage we propose. Not the commercial terms of the agreement, but the practical shape of it: what gets monitored, how quickly different issues need attention, and which parts of your environment deserve the closest watch.
How we design your package
Getting the fit right takes a bit more time upfront, but it saves a lot of friction later.
Detailed needs discovery
We spend time understanding your organization: your industry, your tools, your team, your frustrations, and what you actually want IT to look like day to day.
Environment documentation
We catalogue what you have: devices, systems, cloud services, licenses, and vendors. This becomes the baseline for designing your package.
Package design and proposal
We write a proposal with the services that make sense for your environment and a flat monthly per-user price that is clear from the start.
Agreement and SLA definition
We define everything in writing before we start: included services, exclusions, response commitments, and how changes to scope get handled.
Implementation and onboarding
Monitoring, patching and the security baseline go live for the agreed scope. Staff are briefed and know how to reach the helpdesk.
Ongoing review and adjustment
Monthly reports and quarterly reviews confirm the package still fits. We adjust scope and pricing as your organization changes.
If a fully custom scope is not what you need
Not every organization needs a bespoke build. These are the other ways we structure managed IT.
Full Managed IT
We become your IT department, from the helpdesk to the roadmap.
Learn moreCo-Managed IT
Your internal IT team keeps control. We add helpdesk capacity, security operations, tooling and specialists.
Learn moreIT Support
Business-hours helpdesk for your staff, with critical issues answered within 30 minutes.
Learn moreVendors and platforms we work with
We hold direct partner relationships across the stack, not just the software your team logs into every day, but the hardware, phones, and security tooling behind it.
Microsoft, Cisco, Lenovo, Huntress, Axcient, and Yealink are trademarks of their respective owners. Displayed to indicate a technology and partner relationship, not an endorsement.
Common questions
Ready for Managed IT That Actually Fits Your Business?
We start with a discovery conversation to understand your environment and what you need from an MSP. We work from Burnaby and Victoria, BC, on site across Metro Vancouver and Vancouver Island, and remotely across North America.