You run the organization.We run the IT it depends on.
Managed and co-managed IT for organizations of every size across North America. Helpdesk, monitoring, security, networks, backup, devices and strategy, owned by one team for one flat monthly fee per user. Critical issues answered within 30 minutes in business hours.
No pitch. You get an honest read on your environment even if the answer is that you do not need us yet.
What you can hold us to
- 30-minute critical response
- For critical issues during business hours, with unlimited helpdesk support included.
- Flat per-user pricing
- One predictable monthly fee per user. No hourly billing, no meter running.
- Microsoft depth behind it
- Microsoft Solutions Partner (Modern Work), with larger Microsoft 365 projects delivered with Regroove, our sister consultancy.
Trusted by organizations including
City of Victoria · Royal Roads University · Pearson College UWC
Almost nobody switches IT providers because they wanted a nicer logo.
They switch because something below has been true for long enough that it started costing real money. If you recognise two or three of these, the problem is the model, not your people.
Your staff are the monitoring system
You find out something is down because someone walks over to tell you. Nobody called first. Nothing was caught before it became a problem for 300 people.
We monitor your environment continuously and act on alerts before they reach your staff. In a good month, most of what you hear from us is about things we already fixed.
Critical issues sit in a queue
An outage gets logged like a password reset. By the time anyone looks at it, half the organization has been waiting for an hour.
Critical issues get a response within 30 minutes during business hours. Everything else is prioritised by how many people it affects, not by when it arrived.
The same problem keeps coming back
A ticket gets closed, everyone moves on, and three weeks later it happens again. Nobody ever went looking for why.
Recurring tickets are treated as a fault in the environment, not the user. We fix the cause once so it stops eating your week.
Security is a product nobody runs
Tools were bought and switched on. Nobody has reviewed the alerts, the policies, or how exposed the organization has become since.
Every client gets the same security baseline on day one, and we operate it from there: alerts triaged, settings reviewed, exposure reduced month after month.
Nobody is planning past this week
No plan for ageing devices, no view of what renews next quarter, and no idea whether you are paying for licences nobody uses.
You get monthly reporting and a rolling roadmap covering hardware, renewals, risk and spend, brought to you before any of it turns urgent.
You cannot predict the invoice
A bad month technically becomes a bad month financially. Budgeting for IT is guesswork, and asking for help feels like starting a meter.
One flat monthly fee per user, with unlimited helpdesk support during business hours. Your staff can ask for help without anyone worrying about the bill.
Every one of these has a question attached to it: who actually handles that?
In a lot of organizations the honest answer is nobody, or whoever has time. Under a managed agreement with us the answer is the same every time. We do.
Helpdesk
Unlimited support for your staff during business hours, by phone, ticket and chat. Critical issues get a response within 30 minutes. Your staff talk to technicians who know your environment.
One flat per-user fee, no hourly billing, and escalation to senior engineers when it is needed.
Monitoring and maintenance
Servers, endpoints, networks and cloud services are monitored and patched on a schedule. Most problems get fixed before anyone notices them.
Patch management, alert triage and fixing root causes, not just symptoms.
Security baseline and management
Every managed client gets the same baseline: identity protection, email security, endpoint monitoring and ongoing configuration review. Then we keep shrinking what an attacker can reach.
Dormant accounts removed, admin rights reduced, and a security posture you can see improving.
Networks and infrastructure
Firewalls, switches, wireless, servers and cloud resources, kept current and documented. When something changes, the people who manage it already know how it fits together.
Documented network, managed firewall, planned capacity.
Backup and recovery
Microsoft 365, servers and critical systems backed up, with restores tested so recovery works when you actually need it.
Backup health in your monthly report and a recovery plan built around your real priorities.
Device and user lifecycle
New starters get a configured device and working accounts on day one. Leavers get locked out the same day. Hardware is sourced, tracked and replaced on a plan.
Onboarding, offboarding, procurement, warranty tracking and a refresh schedule you can budget for.
Vendors and licensing
We deal with your internet providers, line-of-business vendors and Microsoft licensing so your team does not have to. We tell you when you are paying for something twice.
One point of contact, a renewal calendar, and licences sized to what people actually use.
Strategy, roadmap and reporting
Someone has to be accountable for where all of this is going. You get monthly reporting, regular reviews and a roadmap with budget attached, including when the honest answer is to spend nothing.
A plan you can take to your leadership team or board, with no surprises in it.
The point of all of it is simple. There should be nothing about your technology that you are quietly carrying yourself, and nothing you find out about too late to do anything sensible about it.
Specialists who know your environment, not a queue.
Onboarding follows the same four stages every time, so you know what happens when. After that, the same people stay on your account, and you get a report every month.
See how we plan technology strategy- Week one
We learn what you actually have
A full discovery of your environment, licences, hardware, vendors and risks. You get the findings whether or not you go ahead with us.
- Weeks two and three
We take the weight off
Monitoring, patching, backup and the security baseline go on. Your staff get a clear way to reach the helpdesk. The urgent gaps from discovery get closed first.
- Month two
We stabilise
Recurring problems get fixed at the cause. Documentation gets written. Your first monthly report shows where things stand and what we are working on.
- Ongoing
We plan ahead of you
Monthly reporting, regular reviews and a roadmap covering hardware refresh, renewals, security and budget, brought to you before anything becomes urgent.
You should not have to fit the package.
What you need depends on whether you already have an internal IT team, and how much of this you want off their plate. All three run on the same flat per-user model and security baseline.
You have no internal IT, or a small team that is carrying far too much.
Full managed IT
We become the IT department. Helpdesk, infrastructure, security, devices, vendors and strategy all sit with us, with named people who know your organization.
Read moreYou have an internal IT team and they need more capacity, tooling or specialists.
Co-managed IT
Your team keeps ownership and control. We take the helpdesk overflow, the security operations, or the specialist work they cannot cover alone, whichever split makes sense.
Read moreYour situation does not fit a standard package.
Customized managed IT
We scope around your environment, your risks and your budget. Sometimes that is everything, sometimes it is three things done properly.
Read moreOne agreement. One team. Specialists when you need them.
Managed security
Identity, endpoint, email and cloud security operated as one service.
Managed infrastructure
Servers, storage and cloud resources monitored, patched and planned.
Managed networks
Connectivity, firewalls and performance, monitored and kept current.
Backup and disaster recovery
Backups that are tested, so a restore works when it finally matters.
Hardware procurement
Sourcing, quoting and configuring devices before they reach your people.
IT strategy
Roadmaps, budgets and vendor decisions made before money is committed.
Microsoft 365 projects
Migrations, SharePoint and Copilot, delivered with Regroove, our sister consultancy.
Power Platform automation
Removing the repetitive work your team does by hand every week.
We are a Microsoft Solutions Partner (Modern Work). When you need more than day-to-day management, Regroove, our sister Microsoft 365 consultancy, delivers the larger projects.
Vendors and platforms we work with
We hold direct partner relationships across the stack, not just the software your team logs into every day, but the hardware, phones, and security tooling behind it.
Microsoft, Cisco, Lenovo, Huntress, Axcient, and Yealink are trademarks of their respective owners. Displayed to indicate a technology and partner relationship, not an endorsement.
The questions we get asked before signing.
Stop being the person who notices first.
Book a free assessment and we will tell you what we find, what it is costing you, and what we would do about it, with a flat per-user quote. If the honest answer is that you do not need us yet, that is what you will hear.